ADDITIONAL CHARGES that may apply (road tolls / special events & occasions / public holidays / early morning & night rate):

Road Tolls: The rate given for your transfer may not include road tolls, which if there is during your trip, will be payable to the driver.

Special Events/Occasions / Public Holidays / Early Morning & Night Rate: The rate may not include a surcharge for bookings that are for Special Events/Occasions, Public Holidays, and Early Mornings or Late Nights. If there is an additional charge, we will advise prior to confirming your booking.

AIRPORT PICKUPS:

All flights are monitored and if there are any delays, we will try our best to accommodate given that it won’t cause any disruptions to other bookings that the driver may have. If we cannot accommodate your airport pickup due to delays, we will call upon affiliates to try and assist. If we or our affiliates cannot cover your booking, we will advise so via text and / or email.

PLEASE NOTE: If a flight number is not provided for bookings from the airport, we have the right not to assign or dispatch a driver as we cannot keep track of the flight. If we do dispatch a driver, we will do so as per the booking time, and only allow 10 minutes waiting time which then waiting time charges will apply. All deposits charged the night prior will be nonrefundable if any of the above does occur.

WAITING TIME:

Waiting time of 10 minutes from any location other than the airport is free of charge. After 10 minutes, there is a charge of $1.50 per minute which is payable to the driver.

Waiting time charges from airport:

• International Airport – 60 minutes waiting time allowed from when the flight is confirmed landed.
• Domestic Airport – 30 minutes waiting time allowed from when the flight is confirmed landed.

If a specific pickup time is requested, the waiting time will apply after the time the car was booked for. We will try our best to adjust the pickup time if your flight arrives early or delayed but this cannot be guaranteed due to other bookings the driver may have.

$1.50 per minute plus any additional airport parking/toll fees is applicable after the allowed waiting time from the airport.

Please note, if our driver cannot make contact with you after the allowed waiting time, he/she has the right to leave, and the full fare amount will be charged and nonrefundable.

MULTIPLE PICK-UPS/DROP-OFFS:

The rate does not include multiple pickups or drop-offs if it was not booked prior.

If multiple pickups or drop-offs are required, an additional $10 per pickup and drop-off is payable to the driver. This only applies if the multiple pickups and drop-offs are on route to the destination and includes up to 2 minutes waiting time. After 2 minutes, a charge of $1.50 per minute is applicable and payable to the driver.

If multiple pickups and drop-offs are not on route to the destination, the additional cost should be negotiated with the fleet manager, driver, and/or our office, and it is also payable to the driver.

CANCELLATIONS:

All cancellations need to be in writing by emailing info@babytaxis.com.au.

Cancellations made 6 hours prior to the pickup time are nonrefundable.

The full fare is also chargeable if passengers don’t show up to a booking after the allowed waiting time and if the driver/office cannot make contact with the passengers.

The full fare will be charged if passengers cancel or decide not to use the service 6 hours prior to the pick-up time.

Deposits for bookings are nonrefundable.

Pre-payments for bookings will incur a 10% cancellation fee.

Vehicle Cleaning / Soiling Policy:

To ensure a clean and safe environment for all passengers, Bubs Taxi maintains a strict vehicle care policy.

If a passenger soils the vehicle (including but not limited to vomiting, spills, food mess, bodily fluids, or excessive dirt), a cleaning fee will apply.

Cleaning charges may range from $150 to $300, depending on the severity of the damage and professional cleaning requirements. In severe cases where the vehicle is unable to operate due to contamination, additional downtime costs may apply.

By confirming this booking, you agree to accept responsibility for any cleaning or damage charges incurred during your trip.